COVID-19 Hygiene and Safety Plan

Your health and safety are a priority for us. In preparation of your visit, read about our enhanced hygiene protocols in all WonderSmile clinics. We remain up to date and in adherence to government guidelines* in each region to ensure your experience is safe, hygienic and comfortable.

Here are the measures we have in place for those who have booked to come in for a 3D scan and consultation.


Before You Arrive

We will contact you as part of our pre-consultation screening process 1-2 days leading up to your appointment. There will be a short questionnaire to check that you are COVID-safe and able to come in for your scan.


On the Day of Your Appointment


Temperature Checks and Sanitisation


On-site staff conduct a temperature check and ask you to wash your hands prior to the commencement of your consultation.

Personal Protective Equipment


Staff are trained and equipped with Personal Protective Equipment (PPE) including medical grade face masks, face shields, disposable gloves and hand sanitiser.

Thorough Cleaning and Sterilisation


There is a thorough clean in-between each patient appointment, and a deep clean is conducted at least once per week. Equipment is sterilised and new scanning heads are used for every customer.

Come Prepared


Before you arrive, please hydrate and brush your teeth. If appropriate, please consider wearing a face mask on your journey to protect yourself and the community.


If you have come into contact with someone who has contracted COVID-19, or are experiencing flu-like symptoms (such as coughing, sore throat, shortness of breath or fever), please delay booking an appointment for a minimum of 14 days.

Thank you for your support and understanding as we together strive to keep our community safe.

*Government Organisations:

Australia: Department of Health (https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert)

New Zealand: Ministry of Health (https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus)

Singapore: Ministry of Health (https://www.gov.sg/features/covid-19)

Hong Kong: Department of Health (https://www.coronavirus.gov.hk/eng/index.html)

United Kingdom: Department of Health and Social Care (https://www.gov.uk/coronavirus)

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