Your health and safety are a priority for us. In preparation for your clinic visit and 3D scan, you can read about our enhanced hygiene protocols in all WonderSmile clinics below. We remain up to date and in adherence to the government guidelines* in each region to ensure your experience is safe, hygienic and comfortable. To find out more about our clinics reopening in Australia, click here.
Here are the COVID-19 hygiene and safety measures we have in place for your 3D scan and consultation.
Before You Arrive for your scan
We will contact you as part of our pre-consultation screening process 1-2 days leading up to your appointment. There will be a short questionnaire to check that you are COVID-safe and able to come in for your scan.
On the Day of Your Scan
Temperature Checks and Sanitisation
On-site staff conduct a temperature check and ask you to wash your hands prior to the commencement of your consultation.
Personal Protective Equipment
Staff are trained and equipped with Personal Protective Equipment (PPE) including medical grade face masks, disposable gloves and hand sanitiser.
Thorough Clinic Cleaning and Sterilisation
There is a thorough clean in-between each patient appointment, and a deep clean is conducted at least once per week in the clinic. Equipment is sterilised and new scanning heads are used for every customer.
Before you arrive, please hydrate and brush your teeth. If appropriate, please consider wearing a face mask on your journey to protect yourself and the community.
If you have come into contact with someone who has contracted COVID-19, or are experiencing flu-like symptoms (such as coughing, sore throat, shortness of breath or fever), please delay booking an appointment for a minimum of 14 days.
Teeth Impression Kit: An alternative to a clinic visit
We want you to feel comfortable at every step of the way. So we've created Teeth Impression Kits that you can do at home, available for Australia, New Zealand, UK and Hong Kong.
Our Impression Kit contains all the essential things you need to create dental impressions of your teeth, just as the 3D scan would. With our Impression Kit, your whole teeth straightening journey can be done from home, with no clinic visits during lockdown.
The Impression Kit comes in one easy-to-use box, with everything you need to make impressions of your upper and lower arches. There's a tutorial video and booklet that'll take you through each step and our customer care team is always on hand to help.
*Government Organisations and COVID-19 Advice
Get all the latest COVID-19 government updates below
Australia: Department of Health
New Zealand: Ministry of Health (https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus)
Singapore: Ministry of Health (https://www.moh.gov.sg/covid-19)
Hong Kong: Department of Health (https://www.coronavirus.gov.hk/eng/index.html)
United Kingdom: Department of Health and Social Care (https://www.gov.uk/coronavirus)
If you have any questions about WonderSmile's 3D scans and clinic visits during lockdown please get in contact with us.
Australia: 1300 941 451
New Zealand: +64-9-302-0900
United Kingdom: (+44) 20 3965 1800
Singapore: +65 6956 6241
Hong Kong: +852 5801 4182
Thank you for your support and understanding as we together strive to keep our community safe.